Douwe Egberts

1. Terms of Use

Welcome to the Deco Jars website, operated by Jacobs Douwe Egberts ZA (Pty) Ltd (“JDE”, “we”, “us” or “our”).

The website, and the stories, books, audio, illustrations and animations on it, are provided for your personal, non-commercial use. By using the website or creating a profile, you agree to these Terms.

This website and its content are intended for a general adult audience, not for children.

If you create a profile, please keep your details accurate and your login confidential. You are responsible for activity under your profile.

Content on the website is for general information and entertainment purposes. We are not liable for any damage from using, or being unable to use, the website, including from viruses or incomplete or incorrect content, unless caused by our wilful misconduct or gross negligence.

Content on the website may not be copied, reproduced, distributed, published, adapted or used commercially without permission. “Douwe Egberts”, “Deco Jars” and other trademarks on this website are registered trademarks of Koninklijke Douwe Egberts B.V., Jacobs Douwe Egberts B.V. or their affiliates.

If you send us ideas, stories or other material other than through a process we have agreed with you in writing, we may use it freely and without confidentiality obligations.

We may update or remove content or features on the website at any time. The website may also contain links to third party websites, for which we are not responsible.

We may change these Terms at any time. Changes take effect once published on the website.

These Terms are governed by the laws of the Republic of South Africa.

2. Privacy Policy

Effective date: 1 October 2026

Jacobs Douwe Egberts ZA (Pty) Ltd, of Ground Floor, Building 29, Woodlands Office Park, Western Service Road, Woodmead, Sandton, 2191, South Africa, respects your privacy and is committed to protecting your personal information.

When you create a profile or use the website, we may collect information such as your name, email address, profile details, and information about how you use the site, including through cookies.

We use this information to create and manage your profile, provide website features and content, communicate with you, improve the website, and comply with our legal obligations.

Where required, we will ask for your consent before sending marketing communications. You can unsubscribe from marketing communications at any time.

We use cookies and similar technologies, including for site analytics and, where applicable, embedded video content, to operate the website, understand how it is used, and improve your experience. You can manage your preferences through the cookie banner on the site.

We may share your information with service providers who help us operate the website, for example hosting and email providers, and where required or permitted by law. We do not sell your personal information.

Some of these service providers may be located, or may process data, outside South Africa. Where this happens, we only transfer your information where it will be adequately protected, in line with the Protection of Personal Information Act (POPIA).

We take reasonable technical and organisational measures, including encryption, to protect your personal information, and we retain it only for as long as reasonably necessary.

Subject to POPIA, you may request access to, correction of, or deletion of your personal information, withdraw consent, object to certain uses of your information including direct marketing, and lodge a complaint with the Information Regulator if you believe we have mishandled your information.

For privacy queries or to exercise these rights, please contact:

JDE Global Compliance Officer: [email protected]

External Data Protection Officer: FIRST PRIVACY GmbH, Konsul-Smidt-Str. 88, 28217 Bremen, Germany. www.first-privacy.com, [email protected]

For general, non-privacy queries about Deco Jars, please contact Douwe Egberts Consumer Care: 0800 007 113, [email protected].

For more information about how JDE handles personal information generally, please refer to the applicable JDE Privacy Policy.

3. Copyright and Intellectual Property

Douwe Egberts and related trademarks are trademarks of their respective owners.

The Deco Jars campaign, website, design, illustrations, animations and related campaign materials are owned by or licensed to Jacobs Douwe Egberts ZA (Pty) Ltd.

The stories featured on this website were created by the credited authors and are used by Jacobs Douwe Egberts under the rights granted in their respective agreements.

The stories, books, audio, illustrations and other content on this website may not be reproduced, copied, distributed or used commercially without permission.

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